Legal

Privacy Policy

Last updated: October 27, 2026

This Privacy Policy describes how Lonnie Hall DBA Lonnie Hall Enterprise ("we," "us," or "our") collects, uses, and protects information. We are committed to protecting your privacy and being transparent about our practices.

1. Information We Collect

We may collect the following types of information:

  • Contact information: first and last name, business name, email address, and phone number that you provide through our forms, calls, chat, or email.
  • Communication data: the content of messages, emails, calls, and chat conversations you have with us or our AI-assisted tools.
  • Website analytics: information about your visit, such as browser type, device, pages viewed, and referring pages, collected through analytics tools and cookies.
  • SMS consent records: your phone number, opt-in wording, timestamp, source page, and consent category, recorded for SMS communications.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide requested services.
  • Schedule and remind you about appointments.
  • Send transactional messages about your inquiry or requested services.
  • Send promotional and marketing text messages only if you have given express, documented consent.
  • Improve our website, services, and AI-assisted communications.
  • Comply with legal obligations.

3. Website Analytics and Cookies

Our website may use cookies and similar technologies for analytics and functionality. You can control cookies through your browser settings. Where required by law, we obtain consent before placing non-essential cookies. Analytics are implemented only after appropriate consent where applicable.

4. CRM Providers and Processors

We use customer relationship management (CRM) and automation platforms to store contact information, manage communications, and deliver our services. These providers act as processors under appropriate data processing agreements. Operational messaging service providers may process data to deliver requested messages, subject to appropriate agreements.

5. AI-Assisted Communications

We may use AI-assisted tools — including AI voice agents, chatbots, and automation — to interact with you, capture information, and respond to inquiries. These tools may process your communication data to provide responses and route inquiries. We do not represent that AI outputs are always accurate, and human review is used where appropriate.

6. SMS Communications and Consent

We may send two categories of text messages:

  • Transactional messages: regarding your inquiry, appointments, and requested services.
  • Marketing messages: promotional and marketing content, sent only with your separate, express opt-in consent.

Consent is not a condition of purchasing any product or service. You can opt out at any time by replying STOP to any message or by contacting us. See our SMS Terms for full details.

SMS opt-in consent and phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data subject to legal and contractual retention requirements.

8. Security

We take reasonable measures to protect your information using administrative, technical, and physical safeguards appropriate to the sensitivity of the data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Consumer Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of certain processing. To exercise any of these rights, contact us using the information below. We will respond within the timeframe required by applicable law.

10. Sharing of Information

We do not sell your personal information. We may share information with service providers who act on our behalf under appropriate agreements, and as required by law. As stated above, SMS opt-in consent and phone numbers collected for SMS communication will not be shared with third parties or affiliates for marketing purposes.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

This Privacy Policy is provided as a draft for review by the business owner and, where appropriate, legal counsel. Specific data practices, retention periods, and processor relationships should be confirmed before launch.